Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may still offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If an item is returned with no fault by Vittori & Hive, then a contribution to the original postage cost will be deducted.
This amount is currently set at £3.50
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vittori@vi-hi.com
Shipping returns
To return your product, you should mail your product to:
Vittori & Hive,
8 Pins Green,
Worcester Road,
Newland,
Malvern,
Worcestershire,
WR13 5BA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at help@vi-hi.com for questions related to refunds and returns.